Why the Indian airport lounges are almost as crowded as the railway stations

The airport lounges, once characterized by snobbishness, have now become more earthly.

The lounge culture at Indian airports has gained popularity due to the growing shorts and reels promoting “free ka khana” (free food) in two rupees. With higher credit and debit card penetration and banks making lounge visits the main attraction, lines outside most lounges in the country are getting longer.

India has experienced increased travel numbers due to COVID-19, leading to a surge in passengers, lounges, and individuals with debit and credit cards, who queue up to access and spend time in the lounges.

The lounge at the airport was initially intended for exclusive business travelers to relax, work, and have a quick bite before flights. However, it has evolved into a place for food, cold drinks, and device charging due to the rise in low-cost airlines, which often exclude warm food and full meals.

The rise of high-end credit cards and airport lounges has transformed exclusive spaces for elite few into a must-stop for thousands, posing challenges for both airports and credit card companies, as the former is now obsolete.

Business travellers were expected to frequent lounges for networking opportunities. However, with limited visit times, travelers must weigh the value for money of waiting in queues or spending time in a flight-shortened queue. This decision is crucial for determining the best use of available space.

A significant number of solo travelers, often using laptops for work, are now visible at the food court, indicating the target audience for the lounge business.

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